Ordering

1.1 You can order our products from our online store www.visitsahti.fi as well as by phone or e-mail.

1.2 In connection with an order, the customer must always declare:
a) As a consumer, name, address, e-mail address, postal address and telephone number
b) As a corporate customer, the company’s name, contact person, e-mail address, postal address, business ID, and telephone number or telephone numbers.

1.3 In connection with each order, the Customer commits to the contractual, order and delivery terms in force from time to time, which apply to deliveries.

1.4 Kuurnia Oy’s customer register is confidential and Kuurnia Oy has the right to use it as provided in the Consumer Protection Act.

1.5 A registered customer can log in and order with old usernames. When placing an order, the customer has the opportunity to create an account. Contact details for the account will be added to the customer register. The customer can also create an account here.

1.6 Communication on order and delivery matters is by e-mail and telephone

1.7 A binding contract of sale takes effect when the customer has placed an order.

1.8 We reserve the right to restrict the sale of products in larger quantities e.g. due to poor availability.

1.9 Kuurnia Oy’s liability for poor product availability, authority or import restrictions, or if the order cannot be delivered otherwise, is always limited to the cancellation of the sale and the refund of any money paid in advance.

1.10 All products sold by Kuurnia Oy are sold as they are. Please read carefully the product description on our website.

1.11 If a consumer customer wishes to return a product on the basis of a product return under the Consumer Protection Act, the product must be returned to Kuurnia Oy within 14 days. Before the return, you must contact Kuurnia Oy’s customer service and act in accordance with the instructions on the return found on the website. If the customer incurs costs for the return and the return has not been made in accordance with the instructions, Kuurnia Oy is not liable for compensation.

1.12 In cases of obvious product or price error, Kuurnia Oy may invoke an error, for example, if there has been such an obvious error that the customer should have understood the existence of the error. In this case, Kuurnia Oy is in contact with the customer and the order will not be delivered without repair.

1.13 Kuurnia Oy is not responsible for any errors reported by dealers.

1.14 Kuurnia Oy reserves the right to select its customers.

Prices

2.1 The prices in the price list include VAT, but not the delivery price.

2.2 Delivery costs are determined at the time of order confirmation, depending on the method of delivery and the price, weight and size of the order.

2.3 Product information for all products is displayed on our website. Due to a product information error, the return is free of charge and must be made within a reasonable time when the error has been or should have been detected. Please contact customer service before returning and make a refund in accordance with the instructions provided on our website.

Payment

3.1.1 Consumer Payment Methods:

• Online banking payments and invoices provided by Klarna.
• PayPal and credit card payments offered by PayPal

3.1.2 Methods of payment for businesses and entities:

• Online banking payments offered by Klarna, as well as an invoice on a case-by-case basis with a 7-14 day payment term.
• PayPal and credit card payments offered by PayPal

We use Klarna and PayPal as the provider of the transaction (check-out). This means that we may transfer your personal data in the form of contact and order information, among other things, to the provider of the purchase transaction once the purchase transaction in the store has been downloaded, so that the providers can manage your purchase. Your personal data transferred will be processed in accordance with Klarna’s or PayPal’s own privacy notice.

3.2.2 Online banking payments
Online banking payments are made through Klarna. For the user, the service works just like traditional online payment.

3.2.3 Businesses, communities, municipalities and the state have the option to purchase by invoice under certain conditions. The terms are negotiated on a case-by-case basis.

3.3 There is no need to apply separately for an invoicing customer, but we verify the credit information with each order. If you have not purchased before, please initially provide us with written authorization from your employer regarding the right to make purchases by invoice, unless you are a member of the company’s board of directors. Check if the delivery you received includes the invoice. If the delivery you have received does not include an invoice and you do not receive it by post within five business days, please contact Kuurnia Oy.

3.4 If your employer pays by invoice or the delivery address differs from the billing address, please provide us with a free-form proxy for this. Deliver the power of attorney to us immediately after placing the order, otherwise the order processing will be delayed.

Delivery

4.1 Kuurnia Oy delivers orders with an average processing time of 1-5 working days, unless otherwise stated. The normal delivery time of the product to the customer is 1-2 days. We will attempt to notify you if the processing time for the product is more than 5 days. Some special order or new products have a longer delivery time. Naturally, products sold as pre-orders also have a longer delivery time.

4.2 During the transport of goods from Kuurnia Oy to the customer, Kuurnia Oy is liable if the goods are damaged or lost during the transport. During the transport of returning goods from the customer to Kuurnia Oy, the customer or the transport company is responsible if the goods are damaged or lost during the transport. In consumer trade, the responsibility for damage to the goods lies with Kuurnia Oy in all cases.

4.3 If the customer receives a damaged product during transport, the customer must immediately file a complaint with both the transport company and Kuurnia Oy. If the damage is already evident from the delivery package when the transport is received, a reservation note must be made on the transport company’s consignment note for the damage.

4.4 When the customer sends something to Kuurnia Oy, e.g. as a product return, the return documents and the carrier’s receipt / tracking number must be stored. Please contact our customer service before returning the product and follow the instructions on our website.

4.5 The poor availability of one product does not oblige Kuurnia Oy to reserve other products in the same order. We require that products that are immediately available in the order must be able to be delivered to the consumer no later than three weeks after the order has been placed and the consumer must accept the delayed delivery of the poorly available product or the cancellation of the order for the product.

Register description in accordance with Section 10 of the Personal Data Act (523/99)

Registrar
Kuurnia Oy
Kaskitie 15 V 14
33540 Tampere

Contact person responsible for registry matters
Juho Niittykunnas

The name of the register
visitsahti.fi customer register

Purpose of processing personal data
The register is used only for maintaining the customer relationship between Kuurnia Oy and the customer. Making an order does not require registration in the customer register.

Data content of the register
Personal data stored in the Kuurnia.com customer register is used in matters related to order processing, marketing and customer relationship management.

Regular sources of information
Contact information is stored when the customer is registered. Other information is saved when the customer makes purchases in the online store.

Disclosure of information
The customer register information is only available to Kuurnia Oy and the external credit and billing services it uses. Data is not disclosed outside Kuurnia Oy or for use by partners other than in matters related to credit, debt collection or billing. Personal data is not transferred outside the European Union.

Register protection
Customer data is stored in a password-protected server system of an external service provider, which can only be accessed by our company staff.

The customer has the right to check the data concerning him/her from the register by contacting the registrar.